i’m about to get some business cards and i need a hard sided business card holder or else the ink from the cards will rub off on the front and back. i realized that the best holder for me would be a chipotle metal case that they were giving out with the gift certificates back around christmas time. BUT, in the email where i learned that they were giving these out it also said “supplies limited so get yours today.” you never know if that’s valid or not, so today i asked at the checkout if they had any more. the lady didn’t understand me but a little while later the manager came over and gave me one for free.

that level of empowerment to “do whatever you reasonably can to make a customer happy” is something that helps enormously in making me continue to love chipotle.